Image gurus to Woods: Go public like Letterman
November 30, 2009
When it comes to dealing with a personal crisis, Tiger Woods could learn alot from David Letterman, media experts say.
Instead of a vague statement that left many questions unanswered, thelate-night comic went very public with his admission of bad behavior, and evencracked a few jokes at his own expense. After a few days, everyone moved on.
“Men and women have been forgiven by their public for misbehavior ormisstepping, and even philandering,” said Gene Grabowski, who guideshigh-profile figures—Roger Clemens is a client—through public relationscrises as a senior vice president with Washington-based Levick StrategicCommunications.
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“But what they have never been forgiven for is the cover-up,” he said.
Of course, Woods doesn’t have his own talk show, and a public mea culpaisn’t his style, anyway. The world’s most famous athlete and No. 1 golfer goesto great lengths to guard his image, on and off the course. He steers clear ofanything with even a hint of controversy, anything that would raise an eyebrow.
But his statement Sunday about the “embarrassing” situation surroundinghis car crash, coupled with his refusal to meet with police, is only heighteningsuspicion that something is not quite what it seems.
“It’s his privilege not to address the other innuendoes and reports thathave surfaced over the last three or four days,” said Steve Rosner, co-founderof 16W Marketing. “But by not addressing them, I believe he has set up asituation where the story will continue to be the story.”
Woods withdrew from his own golf tournament this week, the Chevron WorldChallenge in Thousand Oaks, Calif., citing injuries from the car crash. Whilethat may spare him from facing reporters for now, he is almost certain to bequestioned about it at the end of January, when he is likely to make his 2010debut at Torrey Pines in La Jolla, Calif.
Letterman’s indiscretions had all the makings of a long-running tabloidcover story. While not telling all, the married father admitted he’d had sexwith women who worked on his show, with one of the trysts leading to an allegedblackmail plot.
By revealing that himself, Letterman followed the No. 1 rule in crisiscommunication: Take control of the story.
“My recommendation is always to get out in front and curtail speculation bydistributing fact,” said George Merlis, founder of Experience Media ConsultingGroup. “Because the speculation gets dangerous and, once it’s out there,speculation has a nasty habit of becoming accepted as fact.
“By not talking or addressing issues, you’re inviting everyone on all sidesto express vague opinions, and they end up dominating the conversation.”
New York Yankees Alex Rodriguez and Andy Pettitte figured that out. Ratherthan stonewalling or sidestepping allegations they used performance-enhancingdrugs, like Barry Bonds and Mark McGwire did, both admitted it and apologized.While Bonds and McGwire remain pariahs, Rodriguez was treated like a hero as theYankees won their 27th World Series title. Pettitte hung out with Letterman.
When Kobe Bryant was accused of sexual assault, he tearfully admitted he wasguilty of adultery—and nothing else. Charges were later dropped and while hisreputation took a brief hit, fans have obviously gotten over it. His jersey isthe top seller in the United States, Europe and China.
Woods’ troubles began with a middle-of-the-night accident outside hisIsleworth estate.
He crashed his Cadillac SUV at 2:25 a.m. Friday, and his wife told policeshe used a golf club to smash the back window to help him out. But Woods has yetto say where he was going at that hour, or explain how he lost control of theSUV when the speed didn’t even cause the air bags to deploy.
“It doesn’t add up,” Grabowski said. “He needs to do a better job ofdescribing the cause of the accident. That’s the crux of the question.”
In a statement posted Sunday on his Web site, Woods said only that theaccident was his fault.
“It’s obviously embarrassing to my family and me,” he said. “I’m humanand I’m not perfect. I will certainly make sure this doesn’t happen again.”
He acknowledged the “many false, unfounded and malicious rumors that arecurrently circulating about my family and me,” but didn’t address them exceptto say they are “irresponsible.” He then asked for privacy.
The accident came two days after the National Enquirer published a storyalleging that Woods had been seeing a New York night club hostess. The woman,Rachel Uchitel, denied having an affair with Woods when contacted by TheAssociated Press.
“I’m not sure it’s his moral responsibility to the general public to sayevery bit of what’s going on,” Rosner said. “But I personally don’t think it’sgoing to go away now because he did not address the rumors and innuendoes of thereports about his personal life.”
And the truth always comes out, said Mike Paul, founder and president of MGP& Associates PR. Evading an issue, Paul said, will only encourage people to digfurther, to find evidence of what they assume or suspect to be true.
Besides, it’s a little too late to plead for privacy, Paul said.
In becoming a professional athlete—particularly one who earns tens ofmillions each year from endorsements—Woods assumed a responsibility to fans,Paul said. He owes them answers, even when they’re embarrassing, deeply personalor concern matters ordinary people would never be asked to discuss.
“Your fans are asking the question, you have to answer it,” Paul said.“They will not stop asking it until they get an answer.”
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